DuPont International Customer Service Representative m/f in Antwerp, Belgium

International Customer Service Representative m/f (Job Number: CUS00002221)


About DuPont:

DuPont ( ) is a science-based products and services company. Founded in 1802, DuPont puts science to work by creating sustainable solutions essential to a better, safer, healthier life for people everywhere. Operating in more than 90 countries, DuPont offers a wide range of innovative products

and services for markets including agriculture and food; building and construction; communications;

and transportation."

International Customer Service Representative

Our team, based in Mechelen, is looking for new colleagues to help shape the future! You will join the Transportation & Advanced Polymers Customer Service team that specializes in Specialty Products like Performance Polymers, Auto Adhesives & Fluids, Medical Silicones, Multibase and Molykote.


You are responsible for a portfolio of German customers . You are the first point of contact and are responsible for the cross departmental coordination of orders , both internally and externally, from order receipt until delivery of the product. You have daily contacts with international customers and colleagues . To help you succeed you are part of our Customer Service team.

Your main tasks include:

  • Being the first point of contact for external and internal customers and distributors

  • Communicating proactively and managing the follow up of lead times

  • Handling orders while ensuring compliance with legal procedures and documents

  • After Sales customer support: credit checks, service complaints, product returns, …

  • You act as a back-up for your colleagues


Your profile

  • You have a bachelor degree in Logistics, Languages or similar and you are looking for a challenging job within a global organization

  • You have experience in SAP . Experience in Export and Customer Service is a plus.

  • You are fluent in English and German and at least one of the following languages : Dutch, French, Spanish or Italian . Knowledge of other languages is a plus

  • You are a team player with strong interpersonal and communication skills . Customer satisfaction is your main concern

  • You are a quick learner , especially when it comes to IT systems.

  • You are an accurate worker and are stress-resistant

Our offer

  • Above average pay and benefits, you will be employed within the chemistry sector

  • A stimulating and international work environment in our offices in Mechelen

  • Engaging contacts with our enthusiastic colleagues and customers from all over the world

  • Good accessibility by car (close to the E19) and train station of Mechelen

  • Possibilities to either grow and move within the organization or to specialize within the role. There are plenty of opportunities for trainings and seminars

  • Plenty of possibilities to train and improve your language skills

Primary Location: EMEA-Belgium-Antwerp-Mechelen

Organization: Transportation & Advanced Polymers

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Temporary

Job Type: Entry Level

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.