DuPont Credit Operation Leader in Jiangsu, China

Credit Operation Leader (Job Number: 192338W-01)


  • PersonnelManagement (attendance, performance management, training)

  • Monitor at leastmonthly to ensure All Appropriate Internal Controls are in place andoperating effectively

  • Staffing/Organizingof Collection Positions/Team

  • Part of CreditCenter Leadership Team

  • Management ofTeam Productivity to ensure team is fully engaged daily and meetingtargets

  • Management ofTeam to ensure order holds are actioned timely and accurately

  • Monitoring ofTeam to ensure appropriate action taken as required in collection strategy

  • Escalation Pointwithin Operations for Performance Issues within team

  • Escalation Pointfor Operations regarding Process Guidance and/or Direction

  • Partnering withCustomer Service Leadership to Drive Order To Cash (OTC)Improvements

  • DrivesCenter/Team Wide Operations Projects and Improvement InitiativesPartnering with Credit PMO Team

  • PersonnelDevelopment of all staff to ensure KSA’s are in line with rolerequirements

  • Team Buildingand Recognition

  • Designs andLeads the Collection Effectiveness Meetings/Process, provide input forassigned accounts and ensures all relevant comments input from Analysts

  • Reviews AnnualCredit Segmentation for determining any collection strategy changes,recommends to Business Credit for alignment with the Business and updatesthe system

  • UtilizeTrend/Portfolio Analysis to show poor/deteriorating payment trends foraction

  • Implementchanges to collection strategies across entire portfolio to driveimprovements in customer payment performance

  • To gather andanalyze credit, financial, and other pertinent data to determine riskinvolved in extending credit to our commercial customers. The CreditAnalyst is responsible for assessing the financial strength and stabilityof customers and their likelihood to satisfy their financial obligationsto the company. Evaluate credit capacity of prospective and existingcustomers by compiling financial information and interpreting financialtrends. Research company history of prospective customers and investigateindustry trends

  • Solidorganizational skills, follow-up, and high attention to details, as wellas the ability to make clear and concise decisions based on research

  • Provide guidanceto functional counterparts (business team) on matters involving exposureand risk associated with commercial credit accounts

  • Participatesin process improvement to improve all aspects of credit and collections.


Minimum requirements

  • Bachelor’sdegree or Master’s degree in Accounting/Finance or Accounting professionalequalvent with over 6 years of experience in credit or risk managementarea.

  • Over 3 years’experience of effective team leadership and management with a provenability to effectively manage a team, excellent organizational skills,including time management and task prioritization

  • Excellentcommunication skills, including spoken and written fluency in English, andnative Mandarin

  • Proactive,self-driven person with strong problem-solving skills and a team player

  • Demonstratedleadership and while commitment to ethics and integrity in an organization

  • Excellent teamworking skills are essential, demonstrated ability to work with crossbusiness, functional

  • Ability todevelop talent team member

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Stronginterpersonal and communication skills.

  • Excellentquantitative and analytical skills.

  • Ability toprioritize tasks in a fast-paced environment.

  • Must haveexemplary oral and written communication skills (especially: English,Mandarin, Korean/ Japanese

  • Knowledge offinancial statements and cash flow analysis, industry/market creditresearch, liens, UCC filings and bankruptcies.

  • High Proficiencywith Microsoft Office products such as Outlook, Word, Excel and PowerPoint

  • Knowledge andproficiency in using credit agency reports such as D&B

  • Understandsbankruptcy procedures and its impact on determining credit risk

  • Experience withSAP Accounts Receivables a plus.

  • OperationalManagement: Managing the small team size of 3 to 5 people, adherence toschedule, including all HR related issues, as well as staff development

  • Training anddevelopment of staff process development based on customer feedback andanalysis

  • Work veryclosely with team members to solve customer problems

Will be considered a plus

  • Good command oflocal language (Korean/ Japanese) consider a plus

  • Previous workingexperience in a BPO in the areas of Credit / Accounts Receivable process

Primary Location: APAC-China-Jiangsu-AP-CN-Jiangsu-Kunshan

Organization: Corporate

Schedule: Full-time

Education Level: Bachelor's Degree (±16 years)

Employee Status: Regular

Job Type: Entry Level

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.