DuPont Inside Technical Sales Specialist in New Century, Kansas
Inside Technical Sales Specialist (Job Number: 200872W-01)
DuPont Industrial Biosciences is a leader in the biotechnology sector which develops innovative enzymes and bioproducts for grain processing, animal nutrition, food and beverage and home and personal care businesses. We leverage our cutting-edge protein engineering and production expertise with worldwide manufacturing capability to develop sustainable solutions for the emerging bio based economy. DuPont has a rich history of scientific discovery that has enabled countless innovations and today, we're looking for more people, in more places, to collaborate with us to make life the best that it can be.
The Inside Technical Sales Support Specialist will support the Food Enzymes business and will interface with current and prospective customers as well as the sales and marketing teams. The portfolio you will cover will be made up mostly of food enzymes for protein hydrolysis, and other food processing needs, with a potential to cover a few other ingredients in this space as needed. The successful candidate will possess good communication, organization, and customer focused skills. The individual who will excel in this role will be energetic, comfortable communicating verbally and through written communication and be an effective team player.
Support Sales and Marketing for the North America Team
Assistance, customer communication and follow-up with the responsible sales or group manager and linking to all required departments. Examples of types of follow up include:
Forecasting volumes (order planning)
Complaints or customer concerns
Price handling within different IT systems, price quotations, preparation etc.
Support of inter-regional marketing activities and focused Industry events
Supporting sales with customer correspondence, documentation, sampling, etc.
Support of local business development activities, specifically using SF.com
Involvement in rebate, credits and debits and supporting finance to follow up on overdues
BS in business or technical degree preferred (food technology is an advantage)
Commercial work experience is an advantage
Minimum of 2 years business to business customer service
Excellent communication (strong interpersonal) skills with (external) customers and internal partners
High degree of customer focus
Knowledge of Microsoft Office (Word/Excel/PowerPoint)
Knowledge of DuPont N&H systems such as SAP, Vendavo, Service Cloud and SF.com
Team spirit, flexibility, independence and organizational skills
Time management, concentration and cross functional team skills a must
Problem analysis and problem-solving skills
The role can be located in one of the following major IB sites: New Century, KS or Rochester, New York.
Primary Location: NA-United States-Kansas-New Century
Organization: Industrial Biosciences
Education Level: Bachelor's Degree (±16 years)
Employee Status: Regular
Job Type: Experienced
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.