DuPont Customer Service Representative in Pest, Hungary

Customer Service Representative (Job Number: CUS00002143)

Description

Corteva Agriscience™, the agriculture division of DowDuPont™, is the only major agriscience company completely dedicated to agriculture. By combining the colossal strengths of DuPont Pioneer, Pannar Seed, DuPont Crop Protection and Dow AgroSciences, we've harnessed agriculture's brightest minds and expertise gained over two centuries of scientific achievement to enrich the lives of producers and consumers alike.

Currently we are looking for a Customer Service Representative to join our team in Budaors office.

Position purpose

The purpose of this position is to receive and process customer orders and to provide service information to external customers or potential customers on various types of customer orders, including complex and/or export orders, to ensure customer satisfaction.

Key responsibilities

  • Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business.

  • Receives and processes all types of customer orders including complex export orders.

  • Responsible for order handling process from beginning to end.

  • Create and maintain the customer sales orders in SAP within contractterms and ensuring that any change in order is communicated.

  • Process and follow up of orders in compliance with current policies, procedures and work instructions.

  • Creates, mails, organizes and files sales documents, invoices, credit memos.

  • Maintains mandatory account documentation in good order.

  • Gathers and solves customer complaints or passes them to supervisor.

  • Manage issue resolution for respective department(s).

  • Designs, prepares and send regularly reports regarding sales transactions (mainly order and invoice information) using SAP data and BW facilities.

  • Negotiating priority for urgent requests.

  • Receives, corrects, and processes complex orders shipped between regions or plants.

#LI-KA1

Qualifications

Key requirements

  • Bachelor degree or equivalent through experience.

  • At least 2 years of experience in related area: customer service, order management etc.

  • Experience in working with ERP systems, SAP is highly prefered.

  • Profficiency in MS Office software.

  • Ability to identify, define and resolve customer issues in an independent way.

  • Fluency in Hungarian and at least upper-intermediate English.

  • Strong interpersonal skills.

  • Good written and verbal communication skills.

  • Well organized and detailed oriented.

  • Ability to listen and respond to questions and objections.

We are excited to announce that Corteva Agriscience™ is the name of the new Agriculture Division of DowDuPont™. We are bringing together DuPont Crop Protection, DuPont Pioneer and Dow AgroSciences to create a market-shaping, standalone agriculture company with leading positions in seed technologies, crop protection and digital agriculture. We will work across the global agriculture value chain to create a more efficient food system.

At Corteva Agriscience™, we seek to enrich the lives of those who produce and those who consume. This means we will help rejuvenate the agricultural ecosystem to support people and the planet and to ensure progress for generations to come.

Primary Location: EMEA-Hungary-Pest-Budaors

Organization: Pioneer

Schedule: Full-time

Education Level: High School Diploma/GED (±11 years)

Employee Status: Regular

Job Type: Experienced

DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information. For US Applicants: See the “Equal Employment Opportunity is the Law” poster.